Wrong part from Rock Auto | Ford Escort Owners Association (FEOA)

Wrong part from Rock Auto

Discussion in 'Off Topic' started by henryinSATX, Jun 9, 2019.

  1. henryinSATX

    henryinSATX FEOA Member

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    Wasn't sure if there was a forum for the tribulations of online ordering (mostly from RA)and parts shipping...maybe an idea...

    anyone get the wrong part from RA? I bought a clearance special Valeo flywheel for my '95 LX 5-speed. Got a nice box with the correct part # on the outside, but part inside didn't accept my new clutch cover. Clutch cover fit fine on my old flywheel, clutch cover fit fine on the Sachs flywheel I subsequently ordered from RC, after returning the Valeo. Now I'm battling with them to get the $8 return postage back...I suspect some of RA's employees haven't been under a car...ever.
  2. Joey_Twowagons

    Joey_Twowagons FEOA Member

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    Is Rockauto willing to accept the return, but just not reimburse the shipping? Is this their normal business practice, as laid out in the conditions of sale?

    I've gotten a couple of small parts wrong and one bad strut over the years from Rockauto, but occasional mistakes will inevitably happen with any vendor.

    You are lucky it only cost $8 to return it. I installed my struts a few months after receiving them, so it was too late to return the bad one.
    The other little parts that were wrong were very cheap closeout parts, as in one dollar items so I didn't worry about it.

    If you read the Rockauto newsletter, you'll see that one of the writers, Tom Taylor, does indeed work on his own family's cars quite a lot.
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  3. denisond3

    denisond3 Moderator Staff Member

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    I got two wrong parts, small price items. In both cases they then sent the correct part, and told me I could keep or toss the wrong one. With one of them, the catalog was showing an incorrect part, and even though they sent me the correct part - the catalog didnt get updated, at least not in the couple of weeks where I checked back.
    Cant recall what it was at the moment though.
  4. Joey_Twowagons

    Joey_Twowagons FEOA Member

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    Sort of related is that the parts are often simply made a bit wrong.
    I installed a pair of struts in a Kia yesterday but the little brackets that hold on the brake hose and sway bar end link are slightly off in location and angle, causing the parts to be under stress if installed as is.

    Of course this isn't Rockauto's fault, it's mostly mine because I prefer to buy the cheaper aftermarket part rather than the dealer part. But I have noticed that dealer parts often are not exactly the same as originally installed on the car, I suppose they also buy cheap Chinese parts and put their logo on them.
  5. denisond3

    denisond3 Moderator Staff Member

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    I just replaced the 'transmission mount' on my 92LX with a generic aftermarket part. The two studs on the frame of the part were slightly splayed. I either would have had to squeeze the two studs into alignment, or to slightly grind the holes in the front-to-rear-transmission mount; which is what I did.
    The old transmission mount came out in two pieces by the way.
  6. Joey_Twowagons

    Joey_Twowagons FEOA Member

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    I also have to replace some motor mounts on my Escort, and I have the parts on hand, Anchor brand. Two are Chinese and look good, but the third is from India and looks horrible, crappy threads, what looks like sooty oil instead of black paint, etc.
    I can hardly wait to see how they fit.
    I plan to save my old parts, and maybe one day get new rubber poured in. I'm sure there's kits to do this at home.
  7. henryinSATX

    henryinSATX FEOA Member

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    I had a motor mount problem several weeks ago, I bought the set, it was about $20 for the four, but the one at the timing belt was just the circular part with the rubber, and the tube in the middle, but missing the bracket welded to the outside. I did the paperwork, spaced on getting it mailed. (I think it's in my bathroom now...should move that.) the other 3 were the ones I needed for the clutch job.

    They cheerfully accepted the flywheel back, and credited me for the part cost. The process had me answering several questions, something like "Did the labeling on the exterior indicate the correct part designation?" (to which I answered yes.) and "Did the interior packing have a label matching the part you ordered?" and I said yes! And then I was expecting a question like "do you suspect that after all that correct labeling, that it's OUR fault that you can't get the damn part on?" (That part didn't happen.)

    I just find it annoying, I know there's no way ANY organization could commit to the necessary effort to check the contents of even a fraction of all the cardboard they sling, I get that.

    But you know who DOES do that, every single time?

    US!

    So they shouldn't even infer that something Rock Auto pulled and shipped sight-unseen can compare to something that a Rock Auto customer actually removed from the cardboard, and then unwrapped and examined (by hand! without a computer or even a barcode scanner nearby!) and hand-fitted to his car (or, in my case, the clutch cover) and found wanting. The customer gets the benefit of the doubt. PERIOD. Until the company gets the part back, and verifies that it IS, indeed, the correct part. then they can levy a cost. But in the meantime, believe, and respect, the customer.

    I severely doubt that they went to the trouble to investigate it. They just returned it to stock...which is why I went back to Rock Auto, and ordered another flywheel. From Sachs. and, of course, it fit just fine. Someone else will end up with that Valeo, unfortunately.

    I haven't checked their terms of service. I doubt I'd find anything like this:

    "we know how frustrating automotive repair can be, because WE work on OUR cars too. It's part of the culture of our company. And when you get out there on a Saturday with all our cardboard, with all those refrigerator magnets, all ready to re-assemble her, and find out that, even with all those computers, and all of our accumulated wisdom, that you've been shipped a flywheel, yes. and it's great for some car, but you've come to the sad conclusion that indeed, it ain't yours. If this happens to you, and it might, because we ship a SHITLOADA parts, we'll believe you, even though you could just be an incompetent mechanic, who should just go back to the Steeler's game on TV. Call us up, we'll get you postage to send it back, no charge Sir, and there's another one on the way, next day air. Sir. Sorry. (now if it turns out you were WRONG, well, there will be consequences, Sir. )

    Maybe they started out like that, but then the accountants saw all those next day air expenses.

    I just feel that I should be given the the benefit of the doubt, since we're the ones actually holding the flywheel, and they're a bunch of logistics experts (OK, experts, yes) who wouldn't know a flywheel from a wheelfly. (I think spellchecker suspects I made that one up!)
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  8. austin86

    austin86 FEOA Member

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    I gotten wrong parts from them for my EXP all the time. I got pissed at them not taking owner ship of the problem as etch time they told me its my duty to insure the part I buy is right.
    How the hell can I do that without seeing the part your going to ship me ? I'm ordering by PN. Send me that part duh. I filed charge backs to get me shipping costs back. They were really mad after that.
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  9. henryinSATX

    henryinSATX FEOA Member

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    You filed a charge back. You filed charge backs? Is that an escort thang'? I want to file a chargeback! chargebackchargebackchargeback!

    what's a chargeback? Can I do it on a visa debit?
  10. austin86

    austin86 FEOA Member

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    A charge back is something you can do with most banks or credit cards. It's a method of getting your money back when you're scammed or something.
  11. henryinSATX

    henryinSATX FEOA Member

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    caution: explicitly grumpy!
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  12. pextor

    pextor Moderator Staff Member

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    I got a bum strut the other month from Rock auto. I had to go through the rigamarole as above answering questions about the part but they sent me a replacement, no charge!
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  13. austin86

    austin86 FEOA Member

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    That it exactly the problem I ran into time and time again with rock auto and parts for my escort.
    Last edited: Aug 5, 2019
  14. Joey_Twowagons

    Joey_Twowagons FEOA Member

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    I've only had one serious part failure from Rockauto, also a bad strut. Unfortunately I didn't get around to installing it until after the short warranty (wholesaler closeout) expired.

    The lesson is if you buy parts to stockpile like me, then you should check them out when they arrive.

    I am in Canada and had my parts shipped to our friends in the US for later pickup, which kind of makes things difficult.
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  15. zzyzzx

    zzyzzx FEOA Member

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    I really don't think that he was very grumpy!
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  16. zzyzzx

    zzyzzx FEOA Member

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    Those new old stock struts are frequently bad.
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  17. Joey_Twowagons

    Joey_Twowagons FEOA Member

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    I just ordered a radiator last night for a different vehicle... fingers crossed it's okay.

    A friend purchased an AC condenser from Rockauto recently and it leaked (he tested it with low pressure air in the kiddy pool). It would cost at least $45 to ship back for refund.
    We're both in Canada, so shipping is pretty steep.
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  18. austin86

    austin86 FEOA Member

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    45$ to return a bad part they sent him? That's nuts. Id demand free return shipping and if they don't give it file a charge back or paypal case.
    Keep in mind they might flag you and not ship to use anymore. But if you use a different phone number and name they will still ship to you.
  19. austin86

    austin86 FEOA Member

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    Same for anything rubber.
  20. zzyzzx

    zzyzzx FEOA Member

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    Oddly enough I haven't had a lot of rubber parts go bad on my Escort except the end link pieces and steering rack isolators (and even those probably only went bad because of an oil leak on them).

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