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Discussion Starter · #1 ·
Has anyone ever used the lemon law to get a car replaced? I wll be taking my car back to the dealer tongiht for the 4th time to have them fix or attempt to fix my car. When it rains my driver side floor board get soaked. My car smells moldy and carpet is turning colors. I am going to make them replace my carpet, but am not going to ask them for it until they can fix the problem. but how many times should i take a new car in to fix a factory problem before I should invoke the lemon law and get a replacement. i dont want to be a jerk to the dealership because they have been helpful and i know it was not their fault, they did not build the car but its not my fault either. this was my first car purchase and it has not been that pleasent. I am going to take it back tonight, and stop by the guys office that sold me the car to voice my opionion. I am young and if they want to sell me cars in the future they need to make it right for me now.

anyone have any thoughts or experinces they can share? I would greatly appreciate it.


(i tried to find my old post, when the problem first happend, but could nto find it. not sure if it was brought over from the old site)
 

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well.........welcome to the musty car smell club of america I have a leak in my trunk and i have to vacuume itm out everytime it rains but the damage is done......If I dont Have A new air freshner in there before the old one dies down it starts to smell bad. :?
 

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I THINK that if you get the same factory problem fixed 3 times or more then you can invoke the lemon law. I'm not real sure about this but those laws are readily available on the internet if you are interested. Does the Ford house tell you anything about why it is happening; what the cause is or even what they are trying to do to fix it?
 

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I think we need more info. Is is a windshield seal problem? Or do you have the problem where the drain holes in the fenders are blocked by leaves, etc and then it drains into the vent intake instead.

Either way it's still pretty easily fixable.
 

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Actually I think it more an incompetent mechanic than a lemon law type of thing. I'd take it to another dealer.
 

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zzyzzx said:
Actually I think it more an incompetent mechanic than a lemon law type of thing. I'd take it to another dealer.
Depending on his state, he might have to have it serviced under warranty by the closest dealer to his zip code. That's how it was in VA with my Mystique. They even took it to a local tavern and even ripped out half the carpet in the trunk but according to the warranty, I had to let them work on it to keep the warranty valid. Long story and it didn't end well. My advice is, check your state's laws and try to work with Ford to get your service switched to a new dealer if at all possible. For the most part, if you raise a stink about it to the higher ups, they're generally more interested in making sure your problem is handled.
 

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I've the same problem with my car - trouble is it's intermittent - no-one has ever been able to solve it. No blockages, no seal leaks!! I reckon it's the leak fairy having a laugh! :?

My dad had a problem with a brand new car/model manufactured in the UK by the old "Roots Group" (later British Leyland, now lord-knows-what)! He was so frustrated with the lack of assistance from the dealership - he wrote a personal (and very well thought out) letter to Lord Donald Roots himself. Within a week the car had been collected from home and taken to the factory, where all the faults (and there were very many) were corrected. The car was then returned to him together with a cheque in compensation worth half the purchase price of the car! Moral of the story - Never Give Up, you may perhaps be pleasantly surprised!!
 

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Foxy said:
My dad had a problem with a brand new car/model manufactured in the UK by the old "Roots Group" (later British Leyland, now lord-knows-what)! He was so frustrated with the lack of assistance from the dealership - he wrote a personal (and very well thought out) letter to Lord Donald Roots himself. Within a week the car had been collected from home and taken to the factory, where all the faults (and there were very many) were corrected. The car was then returned to him together with a cheque in compensation worth half the purchase price of the car! Moral of the story - Never Give Up, you may perhaps be pleasantly surprised!!
Ford would never do this. I once wrote a bitch and gripe letter when my engine threw a rod and all I got back was a form letter saying Don't judge us by our past, judge us by our future. Fairly insulting IMO.
 

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Lastmango_24, besides my Escort, I also run around in a 17 month old VW. I happened to be looking at the owner's manual the other day, and in it, it listed the lemon laws for different states. It also tells you what you can do. Your manual would most likely have the same thing. If it doesn't, let me know, I'll check mine for you since it is a state thing, not a company thing. At this point, if your state is the three strikes way, I would get a new car. The moisture will be rusting the floor and corroding wiring as well as growing mold in the carpet. Mold itself can lead to other health and respiratory illnesses (I would name that as part of the reason you want a new car). Let me know if you need me to check my manual. Lots of luck.
 

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i got wet carpet to i thing the pipe that lets all the condensation run out of the car from the a/c is stopped up. i dont have time to look at it yet but i will soon.
 

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I have the owner's manual part with lemon law stuff in it in the house now. Let me know what state you're in, and I can look it up for you.
 

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Discussion Starter · #12 ·
update

I am in VA, and I read through the laws. This past time they claim they found the problem and I have to wait for the next big rain to see if they did.

they claim the water was filling up in my door panel somehow and then slowly getting in to my carpet. I have to wait and see, and I already told them if this indeed does solve the problem that they will be replacing my carpet and that any electrical problems or rust in either my door or my floorboard will be rememberd for any future problems and they assure me that if anything happens in the future even after warranty that they will fix it. I have very detailed notes and all copies of work done by them. So all I can do is trust them.

Thanks for all the help. Hopefully this is the end of it.
 

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I hope the problem is solved then. Looking in my manual for VA, it says that you have to send a letter (by certified mail) to (in my case) a specific address for VW first. I would send a letter explaining the deal to whatever address your manual says just to be on the safe side. This way they can't later claim that you didn't follow the procedures required by the law. I would also get any assurances of future repairs allowed after the warranty period expires in writing. Just another CYA maneuver.
 

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My sister is driving a newly repaired 2 month old 2002 Ranger. She got it, and 2 months later, the slave cylander went. It cost her $800 out of pocket because the the warrenty somehow voided any lemon law claims she could have made. Plain and simple... Ford sucks :).
 

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I would think that the warranty voids the lemon law up to the point where Ford can't fix it. Ford needs to have the opportunity to correct the problem prior to just giving you a new vehicle. If Ford (or any manufacturer) fails to be able to fix it, that is where lemon laws come into play. She shouldn't have had to pay anything out of pocket for the slave cylinder going that quickly. That would have been a defect in materials or workmanship.
 

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Hate to Hijack a post but..........I have a moldy smell coming from my scort on the inside I thought it was the leak in the trunk but even after i vacumme the puddle out......it smells i sprayed lysol it still smells i got strawberry air freshners still smells.....it actually now smells like strawberrys that have been sitting in water for four months then it gets really bad when i turn on my ac any suggestions?
 

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Okay what it sounds like is your A/C condensation is dripping somewhere it is not supposed to, like say, into your interior somehow. My mom's old Mercury Marquis had this problem. I got a recall on mine where the A/C can drip on something and make the airbag deploy, I'm not sure if this is on the older escorts. I haven't had it fixed yet I figure if it hasn't deployed in 6 years it ain't gonna and I don't have time to deal with the dealer and all the BS they'll probably give me over my 'check engine light'. Anyways, I don't really know how to fix your problem, but I am relatively positive that that's what it is.
 
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