So they claim that my device was unplugged or not reporting for 93 days which is total crap. My only reasoning behind this is that my VSS was malfunctioning and working intermittently and on those days the device registered as unplugged. Still seems shady to me. Their solution was to enroll me in SnapShot once again for 6 months meaning that my first payment for my policy renewal would be at full price with an initial discount at 30 days. I still have to be monitored for 6 months though which is a bummer. If my car did not have the VSS issue I would be raising hell right now. The VSS has been fixed so I don't anticipate any more issues. Keep you updated.